At Drape Apparels, we strive to ensure that you are completely satisfied with your purchase. If you are not fully happy with your order, we offer a straightforward refund policy to provide you with peace of mind.
1. Eligibility for Refunds:
Refunds are available within 7 days from the date of delivery.
The item must be unused, unwashed, and in its original packaging, with all tags intact.
Items purchased during sales or promotional events may be excluded from our refund policy.
2. Non-Refundable Items:
Custom or personalized products
Underwear and swimwear (for hygiene reasons)
Items marked as “final sale”
3. How to Request a Refund:
Contact our customer support team via email or phone within 7 days of receiving your order.
Provide your order number, reason for return, and any photos if necessary.
Our team will guide you through the return process.
4. Refund Process:
Once we receive the returned item, we will inspect it and process your refund.
Refunds will be credited to the original payment method.
Refunds typically take 5–7 business days to process after we receive the returned product.
5. Return Shipping:
You will be responsible for covering the return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service for returns.
6. Exchanges:
If you prefer an exchange for a different size or style, please follow the same process as for a refund. Once we receive the returned item, we will ship the exchange to you.